
Technical Support Specialist for Enterprise Customers
12 hours ago
Zain Bahrain is the pioneer of mobile telecommunications in the Middle East, and we have been at the forefront of innovation since our inception. Our rapid expansion strategy has enabled us to establish a strong presence in 7 Middle Eastern and Africa countries, with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers.
We are seeking an experienced B2B Technical Support Specialist to join our team. This role will play a crucial part in ensuring the satisfaction of our enterprise customers by actively managing all aspects related to post-sales support for our B2B services and products. The ideal candidate will be proactive in monitoring systems, handling incidents, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
Key Responsibilities:
- Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
- Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
- Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
- Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
- Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
- Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
Requirements:
- Strong knowledge of telecommunications products and services, with expertise in troubleshooting and problem resolution.
- Excellent communication and interpersonal skills.
- Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
- Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.
This is a fantastic opportunity to join a leading mobile voice and data services operator and contribute to the growth and success of our company. If you meet the criteria and are enthusiastic about the role, we would welcome your application.
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