Telesales Executive

5 months ago

Manama, Bahrain DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**ROLE PURPOSE**:

- Telesales promotes and sells DHL services by phone to meet sales targets and generate revenue. Responds to customer needs and requirement with the appropriate DHL service. Develops and maintain relationships with new and existing clients by prospecting and responding to business development needs.

**YOUR TASKS**:

- Manage a portfolio of customers via telephone, building strong relationships, and growing accounts to their full potential.
- Coordinate with different departments to ensure all customer queries, problems, or issues are dealt with appropriately.
- Generate revenue and/or profit through inbound or outbound calls to an established account base and prospective customers.
- Handle incoming customer calls with the intent of extending contact to sell new or additional products and/or services.
- Take orders, manage relationships, close sales by phone, and prepare appropriate documentation.
- Coordinate with sales management on the implementation of sales plans, including special promotional efforts.

**YOUR PROFILE**:

- Educated to Degree Level.
- Telephone / Sales experience customer interface experience essential.
- BAH Driving license an advantage.
- Good command of English language; Arabic is critical.
- Excellent PC skills (MS Word & Excel).
- Numerically literate.
- Well-developed communication & selling skills.
- Professional Telephone Behavior.
- Customer Services attitude (controlled temperament).
- Dedicated, Hard-working and Enthusiastic.
- Flexible and prepared to work long hours.
- Reliable.
- Ability to work under pressure.

**OUR OFFER**:

- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.

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