Store Manager
7 months ago
**Who we are**
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
**What you'll be doing**
At Chalhoub, creativity comes alive Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.- Drive the Business
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
- Think hybrid by leveraging all type of point of sales online and offline.
- Team Leadership and Development
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
- Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
- Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
- Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
- Operational Excellence
- Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.
- Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
- Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, work closely with relevant teams to constantly improve them, and escalate any issues or concerns for prompt action.
- Understand the brands’ strategy and cascade within the given network
- Monitor that stock discrepancies and other variances in stores are kept at a minimum
- Monitor Shop Expenses to not exceed the budget
- Act as a coordinator between store network and back-office for smooth execution of activities
- Set up targets by segments of key customers per store (development of average and total value of purchase, increase of product mix) and monitor performance vs. targets
- Ensure that annual and monthly sales targets are properly communicated on time to the staff
- Provide data and comments to Regional Marketing Team on marketing plan during preparation (e.g. promotions, in-store activities)
- Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance
- En
-
Store Manager
7 months ago
Manama, Bahrain Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Store Manager
7 months ago
Manama, Bahrain Café Cino Full timeJob Title: Store Manager: **Job Description**: We are seeking an experienced and dynamic Store Manager to oversee the daily operations of our coffee shop, which also offers a range of food items such as pasta. As the Store Manager, you will be responsible for ensuring the smooth running of the store, delivering exceptional customer service, and driving sales...
-
Store Manager
8 months ago
Manama, Bahrain Mega Mart Full timeEnsuring business strategies are in place in achieving Retail KPIs including sales and cost targets - Ensure that inventory and Days of Stock (DOS) is maintained at target levels inventory & shrinkage control - Ensure smooth day-to-day operations of the store in compliance with SOPs including but not limited to expiry management, shrinkage control, price...
-
Assistant Store Manager
7 months ago
Manama, Bahrain Mega Mart Full timeResponsible for assisting the Store Manager in day-to-day store operations with focus in the following areas: Ø Staff management Ø Retail operations and process management Ø Product, pricing, promotion management Ø Coordination and communication with all support functions - Monitors and adheres to SOPs on all operations aspects including but not...
-
Retail Store Manager
4 weeks ago
Manama, Bahrain Restaurant Management Full time**Role Description** This is a full-time on-site role for a Retail Store Manager at our Luxury Chocolate Store in Manama. The Retail Store Manager will be responsible for day-to-day store management tasks, ensuring customer satisfaction, driving sales, meeting potential corporate clients, providing excellent customer service, managing store operations, and...
-
Store Manager Bahrain
7 months ago
Manama, Bahrain GMG Full time**GMG** is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG...
-
Store Manager
2 months ago
Manama, Bahrain NAD TRADING W.L.L Full timeDuties and responsibilities: - Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions. - Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles. - Seek ways to better promote the store, the product line and service...
-
Store Manager
3 months ago
Manama, Bahrain Chalhoub Group Full time**Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...
-
Store Manager
6 months ago
Manama, Bahrain Qureos Inc Full time**Job Title**: Store Manager **Company**: Al Zayani Investments **Employment Type**: Full-time **Position Summary**: **Key Responsibilities**: - Manage all aspects of store operations, including sales, inventory, and customer service. - Develop and implement strategies to increase sales and achieve targets. - Monitor inventory levels and ensure adequate...
-
Store Manager
7 months ago
Manama, Bahrain Talent Pal Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Store Manager
6 months ago
Manama, Bahrain Alzayani Investments Full time**Purpose of the Job**: Total responsibility for the running of the store, ensuring that every customer receives an unbeatable coffee experience. To champion Costa culture and embed this within the team. **Duties & Responsibilities**: - Takes ownership for the results and success of the store. Leads the Store Team in all aspects of delivering an...
-
Store Supervisor
2 months ago
Manama, Bahrain talabat Full time**Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...
-
Store Keeper
2 months ago
Manama, Bahrain Trendfull Cafes & Restaurants Full timeIf you have a background in Store keeper within the F&B industry, we would love to hear from you. Bahrain nationality preferred Responsibilities for this role include: - Keeping a record of sales and restocking the store accordingly. - Managing and training store staff. - Ensuring that the store is kept clean and organized. - Must be organized and...
-
Store Manager
3 months ago
Manama, Bahrain Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
Store Keeper
8 months ago
Manama, Bahrain Eatco Management WLL Full time**Job Summary**: We are seeking a dedicated and experienced Store Supervisor to join our team. The Store Supervisor will be responsible for: - Oversee the day-to-day operations of the retail store, including opening and closing procedures, receiving, storage, order fulfillment. - Manage inventory levels, conduct regular stock checks, and place orders to...
-
Store Manager Nike Bahrain
7 months ago
Manama, Bahrain Talent Pal Full time**GMG** is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG...
-
Luxury Deputy Store Manager
7 months ago
Manama, Bahrain CharterHouse Full time**Job description**: Charterhouse is working with an international High-End Jewellery brand with a long history of artisanal excellence and craftsmanship. Our client is launching their new store in the Manama, Bahrain and is looking to hire an experienced Deputy Store Manager with a strong background in fine jewellery, to join their team. **About the...
-
Store Manager
2 months ago
Manama, Bahrain Talent Pal Full time**Responsibilities**: - Team Leadership: Train, and supervise store staff, fostering a positive and motivated work environment. - Sales and Revenue: Drive sales growth, meet or exceed sales targets, and implement strategies to optimize revenue. - Customer Service: Promote a culture of exceptional customer service, addressing customer inquiries, resolving...
-
Store Manager Sports Bahrain
7 months ago
Manama, Bahrain Talent Pal Full time**About GMG** GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health,...
-
Store Manager Jd Sports Bahrain
7 months ago
Manama, Bahrain Talent Pal Full timeThe role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team. **Core Responsibilities**: - Communicates store...