Store Manager

3 months ago


Manama, Bahrain Chalhoub Group Full time

**Who we are**

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

**What you'll be doing**

At Chalhoub, creativity comes alive Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.- Drive the Business
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
- Think hybrid by leveraging all type of point of sales online and offline.
- Team Leadership and Development
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
- Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
- Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
- Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
- Operational Excellence
- Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.
- Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
- Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, work closely with relevant teams to constantly improve them, and escalate any issues or concerns for prompt action.
- Understand the brands’ strategy and cascade within the given network
- Monitor that stock discrepancies and other variances in stores are kept at a minimum
- Monitor Shop Expenses to not exceed the budget
- Act as a coordinator between store network and back-office for smooth execution of activities
- Set up targets by segments of key customers per store (development of average and total value of purchase, increase of product mix) and monitor performance vs. targets
- Ensure that annual and monthly sales targets are properly communicated on time to the staff
- Provide data and comments to Regional Marketing Team on marketing plan during preparation (e.g. promotions, in-store activities)
- Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance
- En


  • Store Manager

    3 months ago


    Manama, Bahrain Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Store Manager

    3 months ago


    Manama, Bahrain Café Cino Full time

    Job Title: Store Manager: **Job Description**: We are seeking an experienced and dynamic Store Manager to oversee the daily operations of our coffee shop, which also offers a range of food items such as pasta. As the Store Manager, you will be responsible for ensuring the smooth running of the store, delivering exceptional customer service, and driving sales...

  • Store Manager

    5 months ago


    Manama, Bahrain Mega Mart Full time

    Ensuring business strategies are in place in achieving Retail KPIs including sales and cost targets - Ensure that inventory and Days of Stock (DOS) is maintained at target levels inventory & shrinkage control - Ensure smooth day-to-day operations of the store in compliance with SOPs including but not limited to expiry management, shrinkage control, price...


  • Manama, Bahrain Perfect Ideas Recruitment Consultancy Full time

    We are looking for a Store In-charge/ Manager who is having experience working for reputed retail outlets in Bahrain. This position is accountable for overall business development of the assigned outlet. You will be responsible to oversee and improve the functions of outlets in terms of Sales, Inventory, Customer Service, Manpower Planning, Shop-floor...


  • Manama, Bahrain Mega Mart Full time

    Responsible for assisting the Store Manager in day-to-day store operations with focus in the following areas: Ø Staff management Ø Retail operations and process management Ø Product, pricing, promotion management Ø Coordination and communication with all support functions - Monitors and adheres to SOPs on all operations aspects including but not...


  • Manama, Bahrain BAYAN HOLDING COMPANY Full time

    We are seeking a highly competent and proactive **Store Operations Manager **to join our team. As the Store Manager, you will play a crucial role in overseeing all aspects of our store's operations, with a particular focus on product registration, supplier management, licensing, and store opening processes. You will be responsible for ensuring seamless...

  • Store Manager Bahrain

    3 months ago


    Manama, Bahrain GMG Full time

    **GMG** is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG...

  • Store Manager

    3 months ago


    Manama, Bahrain Qureos Inc Full time

    **Job Title**: Store Manager **Company**: Al Zayani Investments **Employment Type**: Full-time **Position Summary**: **Key Responsibilities**: - Manage all aspects of store operations, including sales, inventory, and customer service. - Develop and implement strategies to increase sales and achieve targets. - Monitor inventory levels and ensure adequate...

  • Store Manager

    3 months ago


    Manama, Bahrain Talent Pal Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Store Manager

    3 months ago


    Manama, Bahrain Alzayani Investments Full time

    **Purpose of the Job**: Total responsibility for the running of the store, ensuring that every customer receives an unbeatable coffee experience. To champion Costa culture and embed this within the team. **Duties & Responsibilities**: - Takes ownership for the results and success of the store. Leads the Store Team in all aspects of delivering an...


  • Manama, Bahrain CharterHouse Full time

    **Job description**: Charterhouse is working exclusively with a prestigious luxury goods and jewellery brand who are looking to hire an experienced Deputy Store Manager, to support managing their boutique, in Bahrain. About the role This is a great opportunity for a proactive and enthusiastic individual to become a part of a globally recognized luxury...


  • Manama, Bahrain Charterhouse Full time

    The Role Charterhouse is working exclusively with a prestigious luxury goods and jewellery brand who are looking to hire an experienced Deputy Store Manager, to support managing their boutique, in Bahrain. This is a great opportunity for a proactive and enthusiastic individual to become a part of a globally recognized luxury brand, with a constantly growing...

  • Store Keeper

    5 months ago


    Manama, Bahrain Eatco Management WLL Full time

    **Job Summary**: We are seeking a dedicated and experienced Store Supervisor to join our team. The Store Supervisor will be responsible for: - Oversee the day-to-day operations of the retail store, including opening and closing procedures, receiving, storage, order fulfillment. - Manage inventory levels, conduct regular stock checks, and place orders to...


  • Manama, Bahrain CharterHouse Full time

    **Job description**: Charterhouse is working with an international High-End Jewellery brand with a long history of artisanal excellence and craftsmanship. Our client is launching their new store in the Manama, Bahrain and is looking to hire an experienced Deputy Store Manager with a strong background in fine jewellery, to join their team. **About the...

  • Store Supervisor

    3 months ago


    Manama, Bahrain JC Group Full time

    Manages a team of storekeeper at various site. Ensures that all storekeeper manages all related activities such as handling issues, collecting receipts, updating ledgers, preparing stock statement, preparing reports etc. on a daily basis. Ensures to verify and updates daily stock on the system, informing related personnel, when stock is low. Ensures...


  • Manama, Bahrain Talent Pal Full time

    **GMG** is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG...


  • Manama, Bahrain Talent Pal Full time

    **About GMG** GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health,...

  • Store Supervisor

    3 months ago


    Manama, Bahrain Zainal Enterprises (Wingman) Full time

    Urgent Hiring! **~ Restaurant Store Supervisor** **Job Description;** - Managing the day-to-day running of the store and making sure that high standards of customer service, cleanliness and hygiene, quality assurance, staff morale, training and performance are maintained. - Handling customer complaints and queries; - Targets, coordinating staff scheduling...


  • Manama, Bahrain Talent Pal Full time

    The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team. **Core Responsibilities**: - Communicates store...


  • Manama, Bahrain Food Vest Holding Full time

    About Us: Foodvest Holding is more than just a business venture; it’s a story of passion, growth, and innovation in the Kingdom of Bahrain. Born from the collaboration between Rahim Holdings and a group of private investors, our journey began over 28 years ago with a simple mission: to revolutionize the dining experience in the Middle East. We have a...