Guest Service Supervisor

4 months ago

Manama, Bahrain Asdal Gulf Inn Full time

1. Conducts shift briefings to ensure hotel activities and operational requirements are known.
- Supervise front office operations during assigned shift including:

- Maintenance of guest information
- Maintenance of information about local events
- Compile occupancy statistics
- Supervise the use of he public address system
- Supervise group bookings
- Assisting with serious complaints
- Reservations Procedures
- Guest registration / assistance / information
- Front Office Security
- Telephone procedures
- Porter Service
- Attends to guest problems, requests, and inquiries; in the absence of the Guest Relations staff, attends to approved VIP guest room arrangements.
- Supervise cashiering activities during shift including:

- Cash handling and banking procedure
- Dealing with irregular payments
- Instructing staff in credit policies and facilities
- Instructing staff in cash security procedures
- Carry out debtor control
- Prepare reports
- Supervise the cashiering system

4. Ensures that monthly statistics i.e. nationalities, interline, etc prepared by Reservation/ Reception staff are ready by 5th day of the following month.

5. Submit the GNS ( Guest Notification system ) report and Tourism report.

6. Working in different shifts depends on the operational needs..
- Maintains cashier float and ensures accurate daily report of all money received.
- Demonstrate service attributes in accordance with industry expectations and company

standards including:

- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a ‘service’ attitude
- Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
- Comply with Company Grooming Standards
- Comply with Time and Attendance Policies
- Attend to all briefings, Maintain personal hygiene

Performs any other duties as assigned to him/her by the Front Office Manager / Company

Ability to Commute:

- Manama (required)

Ability to Relocate:

- Manama: Relocate before starting work (required)

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