Guest Service Executive

13 hours ago

Manama, Bahrain Hilton Full time

Guest Service Executive

A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

**What will I be doing?**

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

- Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
- Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
- Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
- Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
- Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
- Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
- Respond promptly to guest requests for a supervisor or manager
- Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
- Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
- Ensure our customers receive a fast, efficient and friendly check in and check out
- Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
- Preparation and co-ordination of group arrivals/departures.
- Ensure a good performance oriented working environment within the department and motivate the staff
- Participate regularly in training courses and put the skills learned there into practice
- Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
- Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
- Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

**What are we looking for?**
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
- Ability to see and hear in order to observe and detect signs of emergency situations

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Executive

    7 months ago

    Manama, Bahrain Hilton Full time

    Guest Service Executive A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection...

  • Guest Service Executive

    7 months ago

    Manama, Bahrain Hilton Full time

    A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and...

  • Guest Service Agent

    6 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23207995 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    6 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24048386 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    3 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24162357 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Service Agent

    1 month ago

    Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24183625 **Job Category**Rooms & Guest Services Operations **Location**Marriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Service Agent

    2 months ago

    Manama, Bahrain Ramada by Wyndham Bahrain Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be...

  • Guest Services Supervisor

    3 months ago

    Manama, Bahrain Hilton Full time

    Guest Services Supervisor A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are...

  • Guest Service Supervisor

    5 months ago

    Manama, Bahrain Asdal Gulf Inn Full time

    1. Conducts shift briefings to ensure hotel activities and operational requirements are known. - Supervise front office operations during assigned shift including: - Maintenance of guest information - Maintenance of information about local events - Compile occupancy statistics - Supervise the use of he public address system - Supervise group bookings -...

  • Guest Service Agent

    5 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24020534 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Manama Juffair, Building 894 Road 2414 Block 324 Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Agent

    5 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24076872 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Manama Juffair, Building 894 Road 2414 Block 324 Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Associate

    3 months ago

    Manama, Bahrain Nordic Holdings Full time

    OPERA SYTEM KNOWLEDGE HOTEL EXPERIENCE - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and...

  • Guest Services Supervisor

    3 months ago

    Manama, Bahrain Talent Pal Full time

    Guest Services Supervisor A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are...

  • Guest Relations Supervisor

    6 months ago

    Manama, Bahrain Hilton Full time

    Guest Relations Supervisor A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relations Supervisor

    6 months ago

    Manama, Bahrain Hilton Full time

    A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order...

  • Guest Dining Experience Executive- Food

    2 months ago

    Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations

    2 months ago

    Manama, Bahrain Hilton Full time

    Guest Relations & Quality Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations & Quality Manager, you will manage the needs of VIP Guests and inform other Team Members of...

  • Guest Relations Agent

    1 week ago

    Manama, Bahrain Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Guest Relations Supervisor

    6 months ago

    Manama, Bahrain Ramee Group of Hotels Full time

    In this position, the responsibilities would likely include overseeing guest relations operations, ensuring high-quality service delivery to guests, handling guest inquiries and complaints, supervising staff, and maintaining a positive atmosphere. Additionally, proficiency in Arabic would be essential for effective communication with Arabic-speaking...

  • Guest Experience Expert

    6 months ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24062664 **Job Category** Rooms & Guest Services Operations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...