Guest Services Supervisor

5 days ago


Manama, Bahrain Talent Pal Full time

Guest Services Supervisor

A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Guest Service Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist with the overseeing of the entire Front Office operation to maintain high standards
- Seek Guest feedback and make operational improvements
- Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Manage staff performance issues in compliance with company policies and procedures
- Assist in the recruiting, managing, training and developing the Reception Team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

Guest Services Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Guest Services within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

This job has been sourced from an external job board.



  • Manama, Bahrain Hilton Full time

    Guest Services Supervisor A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Supervisor, you will support the Guest Service Manager to ensure that Team Members are...


  • Manama, Bahrain Hilton Full time

    Guest Relations Supervisor A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...


  • Manama, Bahrain Hilton Full time

    A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23074788 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors...


  • Manama, Bahrain Marriott International, Inc Full time

    **Posting Date** Jun 28, 2021 **Job Number** 21067269 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 112 Road 40, Manama, Bahrain, Bahrain VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N - At more than 100...


  • Manama, Bahrain Hilton Full time

    Guest Service Executive A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection...


  • Manama, Bahrain Hilton Full time

    A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and...

  • Guest Service Agent

    1 week ago


    Manama, Bahrain BAHRAIN AIRPORT HOTEL Full time

    Guest Service Agent - Both Bahraini & Expat Required for BAHRAIN AIRPORT HOTEL. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. - Ability to input and access data in computer. - Ability to understand guest inquiries and provide...


  • Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Hotes & Resorts is now seeking a Guest Relation Officer / Loyalty Supervisor ,to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Guest Relation Officer / Loyalty Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23035257 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Respond to any questions from guests, and follow up with guests to ensure their...

  • Guest Service Agent

    5 days ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23035299 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Manama Juffair, Building 894 Road 2414 Block 324 Al Fateh, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Agent

    1 week ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 22136174 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    1 week ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24048386 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...


  • Manama, Bahrain Marriott International, Inc Full time

    **Posting Date** Oct 07, 2021 **Job Number** 21098764 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 112 Road 40, Manama, Bahrain, Bahrain VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N - At more than 100...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24088397 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24185399 **Job Category**Food and Beverage & Culinary **Location**The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that...

  • Guest Service Agent

    1 week ago


    Manama, Bahrain Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Manama, Bahrain Hilton Full time

    Executive Lounge Supervisor An Executive Lounge Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. **What will I be doing?** As an Executive Lounge Supervisor, you are responsible for the satisfaction of...

  • Night Supervisor

    7 days ago


    Manama, Bahrain Hilton Full time

    Night Supervisor A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. **What will I be doing?** As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night...

  • Bar Supervisor

    1 week ago


    Manama, Bahrain Hilton Full time

    Bar Supervisor A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. **What will I be doing?** As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient...