![Hilton Worldwide, Inc.](https://contents.bebee.com/companies/bh/hilton-worldwide-inc/avatar-KQnns.png)
Reservations Team Lead
1 day ago
About This Role
Hilton Worldwide, Inc. is seeking a skilled Reservations Manager to join our team.
About the Job
This is an exciting opportunity to work in a dynamic environment where you will be responsible for achieving occupancy targets and developing future and repeat business opportunities.
Key Responsibilities
- Maximise Occupancy Levels
- Review and revise revenue strategies to maximise occupancy levels.
- Collaborate with the Sales and Events Teams to develop future and repeat business opportunities.
- Establish rates, negotiate prices, and ensure proper implementation of reservations procedures to maximise conversion ratios.
- Contribute to the selling strategy of the hotel and manage the departments' adherence to achieving that strategy.
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.
- Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
- Build strong relationships with customers, Guests, and Team Members to gain a full understanding of their needs and work to serve them effectively.
- Assist in the recruiting, managing, training, and developing of the Team.
Requirements
- Previous Experience
- Previous experience with reservations in the hotel/leisure sector.
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
- Excellent organisation and planning skills.
- Accountable and resilient.
- Flexibility to respond to a range of different work situations.
Preferred Qualifications
- Knowledge of Hotel Property Management Systems
- Knowledge of the hotel property management systems.
- Previous experience in the same or similar role.
- Relevant degree, in a business discipline, from an academic institution.
About Hilton
Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
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