Reservations Team Lead

1 day ago


Manama, Manama, Bahrain Hilton Worldwide, Inc. Full time

About This Role

Hilton Worldwide, Inc. is seeking a skilled Reservations Manager to join our team.

About the Job

This is an exciting opportunity to work in a dynamic environment where you will be responsible for achieving occupancy targets and developing future and repeat business opportunities.

Key Responsibilities

  • Maximise Occupancy Levels
  1. Review and revise revenue strategies to maximise occupancy levels.
Work with Sales and Events Teams
  1. Collaborate with the Sales and Events Teams to develop future and repeat business opportunities.
Manage Third Party Sites and Agents
  1. Establish rates, negotiate prices, and ensure proper implementation of reservations procedures to maximise conversion ratios.
Contribute to Selling Strategy
  1. Contribute to the selling strategy of the hotel and manage the departments' adherence to achieving that strategy.
Understand Competitive Market Place
  1. Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.
Develop Team Members
  1. Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
Build Strong Relationships
  1. Build strong relationships with customers, Guests, and Team Members to gain a full understanding of their needs and work to serve them effectively.
Assist in Recruiting and Managing Team
  1. Assist in the recruiting, managing, training, and developing of the Team.

Requirements

  • Previous Experience
  1. Previous experience with reservations in the hotel/leisure sector.
Leadership Skills
  1. Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
Analytical Skills
  1. Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
Selling Capabilities
  1. Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
Organisation and Planning Skills
  1. Excellent organisation and planning skills.
Accountability and Resilience
  1. Accountable and resilient.
Flexibility
  1. Flexibility to respond to a range of different work situations.

Preferred Qualifications

  • Knowledge of Hotel Property Management Systems
  1. Knowledge of the hotel property management systems.
Previous Experience in Similar Role
  1. Previous experience in the same or similar role.
Relevant Degree
  1. Relevant degree, in a business discipline, from an academic institution.

About Hilton

Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.



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