Technical IT Support Specialist
2 weeks ago
An IT Support Technician will provide technical support to end-users within the organization.
Key Responsibilities:- Tech Support and Issue Resolution: Provide timely and efficient technical support to end-users, resolving IT-related issues and inquiries promptly to minimize downtime and disruptions.
- System Maintenance: Ensure smooth operation of computer systems, software applications, and network infrastructure.
- Customer Service: Maintain a high level of customer satisfaction by delivering excellent service and support.
- Support Request Handling: Responding to support requests via various channels and providing timely resolutions.
- Troubleshooting and Diagnostics: Diagnosing and troubleshooting hardware, software, and network issues on end-user devices.
- Software and Hardware Installation: Installing, configuring, and maintaining software applications, operating systems, and drivers.
- User Assistance: Assisting users with password resets, account setups, and access permissions.
- IT Projects: Conducting system and software upgrades, patches, and migrations, as well as assisting with IT projects and initiatives as required.
- A minimum of 3-4 years experience in a similar role.
- A valid Bahraini driving license is preferred.
This role requires an individual who can work independently and collaboratively as part of a team to deliver exceptional IT support services.
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