Key Account Customer Service Professional

2 weeks ago

Manama, Manama, Bahrain beBeeCustomer Full time 3,500 - 4,500
Job Overview

We are seeking a highly skilled professional to provide exceptional customer support and ensure customer satisfaction through effective handling and resolution of customer inquiries or complaints.

Main Responsibilities:
  • Respond to customer queries, requests, or complaints via various contact center channels.
  • Investigate and understand customer concerns, liaise with internal teams as necessary, and provide accurate information or solutions using relevant sources.
  • Maintain and update customer information in the database while meticulously following defined business processes.
  • Stay up-to-date on products and promotions to deliver exceptional customer support.
  • Take ownership of attending training sessions, completing performance management reviews, and employee engagement surveys in a timely manner.

The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences.

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