Technical Support Specialist

2 days ago


Manama, Manama, Bahrain Gulf Air Group Full time

The Gulf Air Group is seeking a skilled Technical Support Specialist to join our Information Technology team. This role involves delivering Level 2 IT support in Microsoft Desktop environments and cloud services (Azure and AWS). As a senior analyst, you will be responsible for troubleshooting complex issues, managing second-level support, and ensuring service levels are met.

Main Responsibilities
  • Serve as a Level 2 support specialist to resolve complex technical and user incidents, adhering to defined standards, processes, and procedures.
  • Support the supervision of daily operations of the team, ensuring Service Level Agreements (SLAs) are consistently met and managing team performance to achieve high-quality support.
  • Complete assigned incidents and service requests in accordance with agreed SLAs, ensuring timely and effective resolution of all requests.

In this role, you will have the opportunity to lead technical projects, supervise daily support activities, and oversee team workload to ensure efficient delivery of solutions. You will also collaborate with management, users, and vendors to align support initiatives with business objectives.

Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent IT studies.
  • Minimum of 2 years of relevant experience in IT support, with a strong focus on end-user support and technical troubleshooting.

If you meet the criteria and are enthusiastic about the role, we would welcome your application. To complete the application, please submit your resume and cover letter.



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