Technical Support Specialist
6 days ago
Job Description
We are seeking a skilled Technical Support Specialist to join our team at RESO. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers.
Key Responsibilities
- Provide timely and effective technical support to customers via phone, email, and web channels.
- Act as an internal customer advocate, ensuring that customer needs are met and exceeded.
- Maintain accurate and up-to-date records of customer interactions.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain knowledge base articles to share best practices with the team.
- Prioritize tasks effectively to meet deadlines and achieve goals.
Requirements
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with Linux operating systems and troubleshooting techniques.
- Knowledge of cloud computing concepts and virtualization technologies.
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