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**Coffee Chain Operations Expert**
3 weeks ago
We are seeking a highly motivated and experienced Operations Manager to oversee the daily operations of our coffee chain.
This is a full-time position offering a unique opportunity to contribute to a dynamic and growing brand. The Operations Manager will play a crucial role in ensuring the smooth and efficient running of our coffee shops, maintaining high standards of quality and customer service, and driving profitability.
Key Responsibilities:- Lead and develop a team of diverse functional experts.
- Deliver a world-class customer experience in all stores.
- Maintain brand standards.
- Grow sales to achieve targets and drive revenue growth.
- Manage profit and loss performance, achieving budgeted ratios.
- Monitor goals and targets proactively, acting on deviations and updating forecasts as needed.
- Initiate, implement, and analyze projects from financial and commercial perspectives, creating recommendations.
- Utilize tools and reports to develop the business and improve operational efficiency.
- Ensure compliance with company policies, rules, and guidelines.
- Communicate and promote business goals within the organization.
- Ensure legal compliance and adherence to health, safety, and environmental standards.
- Proven 5-7 years of experience in a similar operations management role, preferably in food and beverage.
- Diploma or relevant education.
- Strong operational P&L management experience, with ability to drive profit across all lines.
- Experience leading a team of diverse functional experts.
- Proven track record of achieving excellence in customer service and brand standards.
- Essential F&B business experience, understanding profit drivers, health, and safety requirements.
This role offers a unique opportunity to make a significant impact on our business, and we encourage applications from experienced professionals who share our vision and values.