Restaurant Ambassador

2 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

Domo Ventures W.L.L. seeks a skilled Restaurant Ambassador to provide exceptional guest experiences.

About the Role:

  • Key Responsibilities:
  • Welcome guests warmly and efficiently, creating a positive first impression.
  • Communicate effectively with colleagues to ensure seamless service, sharing client details and requirements.
  • Elevate the guest experience by strictly adhering to the restaurant's Reception Sequence of Service.
  • Accurately create and manage client bookings, maintaining an updated floor plan to optimize table usage.
  • Expertly handle the front desk, receiving calls, greeting guests, and providing attentive service while upholding high standards.
  • Proactively inform guests about available tables and direct them accordingly.
  • Collaborate with other staff and management to promptly address customer concerns and resolve issues.
  • Respond promptly to emails, flagging important messages when necessary.
  • Streamline reservations to maximize table capacity and efficiently process all inquiries through various channels.
  • Confirm large group reservations with the Manager before finalizing.
  • Verify upcoming reservations over the phone and apply the correct tags on the booking system.
  • Access reservation data from the system.
  • Update existing reservations, covering modifications, cancellations, and confirmations.
  • Present a professional image, meeting the restaurant's grooming standards.
  • Timely share guest information with the Manager, including notes, birthdays, dietary restrictions, and special requests.
  • Inform the Manager of any security-related incidents.

What We're Looking For

  • Previous experience as a Hostess.
  • A willingness to adapt to changing shifts and schedules.


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