
Hardware Imaging and Support Professional
5 hours ago
The successful candidate will be responsible for supporting the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes:
• System imaging, software installation, configuration, and data migration
• Configuring systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security settings in accordance with Government policies
• Tracking and managing hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment
• Maintaining detailed records of the refresh process, including system configurations, user data migration, and inventory tracking
• Providing technical support and troubleshooting for hardware and software issues during the refresh process
• Resolving issues promptly to minimize downtime for end users
• Communicating with deployment lead(s), on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions
• Assisting with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met
• Reporting progress, challenges, and completed tasks to the project lead
• Performing testing of systems pre/post-deployments to ensure they meet operational and security standards
The ideal candidate will have a strong understanding of Windows operating systems, including installation, configuration, and troubleshooting. They will also have familiarity with imaging and deployment tools (e.g., MECM or similar), data migration and backup procedures, and network configurations and security protocols. Additionally, the candidate should be able to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.
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