IT Equipment Refresher

4 days ago


Manama, Manama, Bahrain Leidos Full time

Description:

We are seeking a PC Refresh Technician to join our team in Manama, Bahrain. As a key member of the Service Management, Integration, and Transport (SMIT) contract, you will play a critical role in enhancing warfighter capabilities with advanced IT solutions.

Your Responsibilities:

  1. Deploy new hardware as a service device, ensuring all new devices meet required applications, operating systems, and security settings.
  2. Configure systems per baseline image specifications, documenting asset details, serial numbers, and disposition of old equipment.
  3. Track and manage hardware inventory throughout the refresh lifecycle, maintaining detailed records of the refresh process.
  4. Provide technical support and troubleshooting for hardware and software issues during the refresh process, resolving issues promptly to minimize downtime for end users.
  5. Communicate with deployment lead(s), on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions.
  6. Assist with overall coordination of the EUHWaaS task, ensuring timelines and milestones are met, reporting progress, challenges, and completed tasks to the project lead.
  7. Perform testing of systems pre/post-deployments to ensure they meet operational and security standards.
  8. Support completing refresh activities within the timeframe required by Service Level Requirement (SLR).

Requirements:

  1. Requires a Bachelor's Degree or equivalent and 2 years related experience, additional experience may be substituted for degree.
  2. Must be a US Citizen and possess an active DoD Secret Clearance.
  3. Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
  4. Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
  5. Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
  6. Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
  7. Familiarity with imaging and deployment tools (e.g., MECM or similar).
  8. Familiarity with data migration and backup procedures.
  9. Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.
  10. Knowledge of network configurations and security protocols.
  11. Ability to work independently and in a collaborative, team-oriented environment.


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