Hotel Service Specialist
4 days ago
About Four Seasons Hotels and Resorts
We believe in creating exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our team members around the world strive to deliver these experiences through a world-class employee experience and company culture.
Company OverviewWe recognize a familiar face, welcome a new one, and treat everyone we meet with respect and kindness. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions that will stay with you for a lifetime. We believe life is richer when we truly connect with the people and world around us.
About Our Location
Our exclusive island location in the heart of the Kingdom's capital is home to Four Seasons Hotel Bahrain Bay. This iconic landmark combines the best of a beach holiday and urban getaway, making it a unique destination in its own right.
The RoleThe Service Specialist is responsible for delivering an enjoyable, expertly served beverage and dining experience to our guests. This individual must be comfortable discussing food and wine choices with guests in detail, providing accurate descriptions of wines by the glass and signature cocktails.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, responding urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks in Micros, process cash and credit card payments, settle voided checks or complimentary meals.
- Observe physical condition of facilities and equipment, make recommendations for corrections and improvements as needed.
- Provide excellent service to guests, assisting with reservations, seating, and cleaning operational areas.
We are seeking an individual with 1-2 years of previous experience in a line, Food & Beverage role, with knowledge of food and beverage service. The ideal candidate should be able to operate computer equipment and other food and beverage systems, with reading, writing, and oral proficiency in English.
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