Hotel Service Evaluator
5 days ago
As a Guest Experience Specialist with RESO, you will have the opportunity to work with leading hospitality names, evaluating their services and providing actionable data to help them enhance their customer experience.
Company OverviewRESO is committed to providing a fresh perspective for our clients through ongoing mystery shopper job application screening. This allows us to continually provide high-quality feedback, helping hotels improve their services.
Becoming a Mystery Shopper can be a great way to make additional income while contributing to the enhancement of hotel services. We offer many mystery shop assignments each month across various locations.
Job DescriptionAs a Guest Experience Specialist, your role will involve evaluating all areas of the hotel, taking note of strengths and opportunities for improvement. You will then complete a detailed report online, highlighting key findings and recommendations for enhancement.
Your responsibilities include:
- Evaluating all areas of the hotel, including its facilities, staff, and services
- Completing a detailed report online, highlighting strengths and opportunities for improvement
You need to possess excellent written communication skills, be able to focus on details, and have full internet access. Additionally, having a hotel background is highly desirable.
Required Skills and QualificationsTo be successful as a Guest Experience Specialist, you must have:
- Good written communication skills
- The ability to focus on details
- Full internet access (at home or at work)
- A hotel background
As a Guest Experience Specialist with RESO, you will enjoy the benefits of making additional income, working with leading hospitality names, and contributing to the enhancement of hotel services. You will also have the opportunity to develop your skills in evaluation and reporting, making you a valuable asset to any organization.
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