Guest Experience Specialist
3 days ago
We are seeking a Guest Experience Specialist to join our team at RESO. As a Guest Experience Specialist, you will be responsible for evaluating the guest experience at luxury hotels, providing actionable data to help them improve their customer service.
About UsRESO is a company committed to providing high-quality feedback to our clients through ongoing mystery shopper job application screening. This allows us to continually provide a fresh perspective, helping hotels improve their services.
Our mission is to provide exceptional service to our clients, and we believe that this starts with hiring the best talent. That's why we're looking for a talented Guest Experience Specialist to join our team.
Job ResponsibilitiesAs a Guest Experience Specialist, your role will involve:
- Evaluating the guest experience at luxury hotels
- Providing actionable data to help hotels improve their customer service
You will work closely with our clients to understand their needs and provide tailored solutions. Your responsibilities will include:
- Conducting thorough evaluations of hotel services and facilities
- Completing detailed reports online, highlighting key findings and recommendations for improvement
You will be expected to have excellent written communication skills, be able to focus on details, and have full internet access. A hotel background is highly desirable.
BenefitsAs a Guest Experience Specialist with RESO, you will enjoy the benefits of making additional income, working with leading hospitality names, and contributing to the enhancement of hotel services. You will also have the opportunity to develop your skills in evaluation and reporting, making you a valuable asset to any organization.
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