Sales and Service Coordinator

1 week ago


Manama, Manama, Bahrain Tarabut Full time
About the Job:

This role offers the opportunity to work closely with clients, understanding their business objectives and providing tailored solutions to meet their needs.

Key Responsibilities:
  • Serve as the primary point of contact for key clients, delivering exceptional service and meeting their expectations.
  • Develop and maintain strong client relationships, understanding their business needs and goals.
  • Collaborate with clients to identify opportunities for upselling and cross-selling our Open Banking solutions.
  • Work closely with technical and product teams to integrate client feedback into product development and service offerings.
  • Conduct regular reviews with clients to ensure satisfaction and identify areas for improvement.
  • Keep clients informed of the latest Open Banking trends, regulatory changes, and their impact on businesses.
  • Address and resolve client issues promptly, providing effective solutions.
  • Partner with sales and marketing teams to develop case studies and testimonials from satisfied clients.
  • Monitor and analyze client usage of our products, providing insights to enhance their experience.
  • Meet and exceed client retention and satisfaction targets.
Requirements:
  • Bachelor's degree in business administration, finance, marketing, or a related field.
  • 2-5 years of experience as an Account Manager or similar client-facing role in Open Banking, fintech, or financial services.
  • Strong understanding of Open Banking principles, technologies, and market dynamics.
  • Excellent interpersonal and relationship-building skills, with a focus on nurturing client loyalty.
  • Exceptional presentation skills, capable of conveying complex information clearly and persuasively.
  • Excellent communication and negotiation skills.
  • Strategic thinker with analytical skills, identifying growth opportunities and contributing to business strategy.
  • Demonstrated ability to manage multiple clients and projects effectively, prioritizing tasks in a fast-paced environment.
  • Proficient in CRM software and Microsoft Office Suite.
  • Bilingual (Arabic and English) is essential.
  • Strong sense of urgency, prioritizing tasks effectively, and driven to achieve results.

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