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Business Development Manager
2 weeks ago
We are seeking a highly experienced Operations Manager to oversee the daily operations of our expanding coffee chain. This is a full-time position offering a unique opportunity to contribute to a dynamic and growing brand.
Key Responsibilities- Lead and develop a team of diverse functional experts, ensuring all stores are resourced with trained staff.
- Deliver a world-class customer experience in all stores.
- Maintain high standards of quality and service.
- Grow sales to achieve targets and drive profitability.
- Manage financial performance, achieving budgeted labour, margin, and profit ratios.
- Monitor goals and targets proactively, acting on deviations and updating forecasts as needed.
- Initiate, implement, and analyze projects from financial and commercial perspectives.
- Utilize tools and reports to develop the business and improve operational efficiency.
- Ensure compliance with company rules and guidelines.
- Proven 5-7 years of experience in an operations management role, preferably in food and beverage.
- Diploma or relevant education.
- Strong operational management experience, with ability to drive profit across all lines.
- Experience leading a team of diverse functional experts.
- Proven track record of achieving excellence in customer service and brand standards.
- Essential F&B business experience, understanding profit drivers, health, and safety requirements.
This is a unique opportunity to contribute to a dynamic and growing brand. The successful candidate will play a crucial role in ensuring the smooth and efficient running of our coffee shops.