Digital Operations Project Manager for Fintech Innovation

6 days ago


Manama, Manama, Bahrain Zain Bahrain Full time

About Zain Bahrain

Zain Bahrain is the pioneer of mobile telecommunications in the Middle East, with a history dating back to 1983 in Kuwait as the region's first mobile operator. Since its expansion strategy in 2003, the company has rapidly expanded. Our fintech arm, Bede, is a dynamic startup revolutionizing personal finance through Bahrain's first Shariah-compliant Islamic financing app.

About the Role

The Digital Operations Project Manager will be part of Bede's team, serving as the key coordinator and point of contact for mobile app development efforts. This role will focus on digital-only microfinancing solutions, overseeing the progress of app development sprints, managing requirement collection, coordinating designs, and optimizing the app's user journey.

The PMO will facilitate communication between business stakeholders and the technical development team, ensuring alignment with business objectives and timelines. This person will also work closely with business heads, customer care, finance, compliance, and risk heads to ensure a seamless integration of app functionalities with various business needs and regulatory requirements.

What We Need From You

  • Bachelor's degree in Business, Project Management, Information Technology, or a relevant field.
  • Agile certifications (e.g., Certified Scrum Master, PMI-ACP) are a plus.
  • 8+ years of experience in project management, with a focus on mobile app development or digital product management.
  • Experience in fintech or microfinancing is a strong advantage.

Main Responsibilities

  1. Project Planning & Coordination: Coordinate the app development lifecycle at Bede, from initial planning to launch, ensuring that all project objectives and milestones are clearly defined and met.
  2. Point of Contact for Technical Teams: Act as the primary liaison between business stakeholders (including business heads, customer care, finance, compliance, and risk) and the technical development team, facilitating clear communication and understanding of project requirements.
  3. Requirements Gathering & Analysis: Work closely with business heads and other stakeholders to collect and document app requirements, including functional requirements, user stories, and acceptance criteria.
  4. User Journey & Design Coordination: Collaborate with UX/UI designers, product owners, and business heads to refine the app's user journey, ensuring it delivers a seamless and intuitive experience for microfinance customers.
  5. Sprint Management & Progress Reporting: Oversee sprint planning, reviews, and retrospectives, ensuring that the technical team follows agile practices and stays on track.
  6. Performance Monitoring & Quality Assurance: Ensure that all app features and updates meet quality standards, coordinating user acceptance testing (UAT) and addressing any feedback from the compliance and risk teams.
  7. Stakeholder Engagement & Communication: Provide regular updates to the Business Director and key stakeholders, including business heads, customer care, finance, compliance, and risk teams on project status, challenges, and next steps.


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