Airline Customer Service Representative
4 days ago
Job Description:
Overview
Gulf Air Group is seeking a highly skilled and customer-focused individual to join our team as an Airline Customer Service Representative. This role requires excellent communication skills, the ability to work calmly under pressure, and a strong understanding of customer needs.
Main Responsibilities
- Meet, greet, and assist passengers from arrival to their onward transportation or departing passenger from curbside to the boarding gate.
- Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
- Provide high-quality service delivery by following operating policies and procedures.
- Stay up-to-date with all information related to Hala Bahrain service offerings and provide timely and adequate information to passengers.
- Cross-sell and/or up-sell services to passengers.
- Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as required.
- Maintain and update records, MIS, and/or databases of passengers, customers interactions, and transactions.
- Assist with problems and offer practical advice on arrival issues.
Qualifications & Experience
To be successful in this role, you should possess a High National Diploma and have 1-2 years of experience in sales, customer service, or promotional services. Additionally, you should have excellent command of Arabic and English languages, with any additional language being a plus.
About Us
Gulf Air Group is a leading airline company that values its employees and provides opportunities for growth and development. If you are enthusiastic about delivering exceptional customer service and working in a dynamic environment, we would welcome your application.
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