Customer Service Representative
1 week ago
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at DSV - Global Transport and Logistics. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between our warehouse and customers.
Key Responsibilities:
- Process and input all customer orders in a timely and accurate manner.
- Run and print shipments from WMS, maintaining accurate records and providing updates to customers as necessary.
- Generate all related paperwork and necessary information required for customer work orders, ensuring compliance with company policies and procedures.
- Expedite any order as necessary, tracing orders and notifying customers of any activity concerning their merchandise.
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1-2 years of experience in a customer-facing role, preferably in a logistics or transportation environment.
- Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders.
- Ability to work in a fast-paced environment, with strong attention to detail and organizational skills.
- Proficient in MS Office and Google Suite, with ability to learn new software applications quickly.
About Us:
DSV - Global Transport and Logistics is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature's terms. We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.
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