Retail Operations Manager for Hyper Format Stores

3 days ago


Manama, Manama, Bahrain Robinson & Co Full time

Company Overview

Robinson & Co, a leader in the retail industry, is committed to delivering exceptional customer experiences across its stores. With a strong presence in Bahrain and a reputation for excellence, our company offers a unique opportunity for talented individuals to join its team.

The Role

We are seeking an experienced Retail Operations Manager to oversee the daily functions of our hyper format stores. The ideal candidate will possess excellent leadership skills, a strong business acumen, and the ability to drive sales growth while ensuring operational excellence.

Key Responsibilities:

  • Actively drive sales to meet and surpass revenue and profitability targets.
  • Oversee the E-commerce Team based in store and conduct regular collaborative meetings on Strategic Planning with OMNI Channel.
  • Maintain a real customer focus, establishing and communicating customer goals and targets while ensuring the highest quality service and results for customers.
  • Ensure all implementations at store level are completed as per agreed high standards.
  • Develop and execute all aspects of 'retail basics' in collaboration with the Regional Visual Manager.
  • Ensure the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Strategic Planning & Strong Business Acumen
  • Operational Excellence with Industry Best Practices
  • Leadership Skills and Team Management
  • Experience of leading in a changing environment
  • Collaboration with diverse stakeholders to solve complex problems
  • Strong Customer Focus
  • Planning and Organizing Skills

What Equips You for the Role:

A bachelor's degree in Business Management or equivalent is required, along with 5+ years of experience handling large retail/hyper format stores. Home and DIY experience, as well as managing a large team, are also essential.



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