Retail Operations Manager
3 days ago
GGM is a global leader in the well-being sector, with a vision to inspire people to win in ways that make the world better. Its investments span across four key verticals: GGM Sports, GGM Food, GGM Health, and GGM Consumer Goods.
Job Description
The Store Supervisor is responsible for driving sales through the performance and development of the Store Sales team. The role involves ensuring exceptional operational, commercial, and customer service standards are delivered.
Core Responsibilities
- Support Sales Growth: Deliver store annual sales targets by maintaining proper coverage and schedules.
- Operational Excellence: Conduct store operations audits to ensure compliance with store standard operating policies.
- Customer Focus: Ensure customer needs are met, complaints are resolved, and customer service is of exceptional standard.
People Management
- Develop Talent: Define goals and key performance indicators for each member of the team and implement effective performance management processes.
- Leadership: Drive a culture of feedback and coaching within the Business Unit/Department.
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