Retail Operations Manager

3 days ago


Manama, Manama, Bahrain RESO Full time
Job Description

We are seeking a highly skilled and experienced retail professional to fill the position of Retail Operations Manager. As a key member of our team, you will be responsible for leading and managing store operations to deliver exceptional customer service and maximize sales.

Key Responsibilities:
  • Customer Service: Greet customers, offer assistance, and serve them to ensure their needs and complaints are answered in a timely manner with quality and customer service standards.
  • Inventory Management: Ensure a smooth and efficient receiving process of items/shipments and monitor all inventory activities such as cycle counts and stock movements.
  • Sales Performance Analysis: Analyze sales performance (hourly/daily/weekly), monitor selling items, missing sizes/items, and collection rotation to identify replenishment needs and maximize sales.
  • Staff Management: Recruit, train, motivate, and evaluate team members to ensure they have the necessary skills to maximize their potential.
  • Operational Efficiency: Manage the shop's image and ensure compliance with brand standards, verifying cleanliness, display, and maintenance of the shop.
Qualifications:

Bachelor's Degree and 3 years of experience in a managerial role. Fluency in English is required.



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