Senior Collections Specialist
5 days ago
We are seeking a highly skilled Senior Collections Specialist to join our team in Bahrain. As a key member of our Customer Care Division, you will be responsible for managing the collection of overdue payments and providing a warm welcome experience to new customers through assisted calls.
Main Responsibilities:
- Conduct outbound calls to customers to collect overdue payments and resolve any related issues.
- Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup.
- Maintain accurate records of customer interactions and collection efforts in our database.
- Develop and implement effective collection strategies to improve recovery rates.
- Collaborate with other departments to address customer needs and enhance service delivery.
Requirements:
- Proficiency in negotiation and conflict resolution.
- Knowledge of collection regulations and compliance standards.
- Familiarity with products and services offered by Zain Bahrain.
- Ability to work with databases and customer management software.
- Strong organizational skills and attention to detail.
About Zain Bahrain:
Zain Bahrain is the pioneer of mobile telecommunications in the Kingdom of Bahrain. We have been serving our customers since 1983, offering a wide range of innovative services and products that cater to their needs. Our mission is to provide exceptional customer experiences and to be a leader in the Bahraini market.
This role is an excellent opportunity for a motivated and results-driven individual to join our dynamic team and contribute to our success. If you are passionate about delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this position.
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