Digital Operations Project Manager

2 days ago

Manama, Manama, Bahrain Zain Bahrain Full time
About Zain Bahrain
At Zain Bahrain, we are revolutionizing personal finance with our fintech arm, Bede. Our Shariah-compliant Islamic financing app is licensed and regulated by the Central Bank of Bahrain. We aim to create an inclusive platform that offers practical solutions tailored to real customer needs.

The Role
This role will be part of our Digital Operations team, coordinating mobile app development efforts within the company. As a Digital Operations Project Manager (PMO), you will oversee the progress of app development sprints, manage requirement collection, coordinate designs, and optimize the app's user journey. You will facilitate communication between business stakeholders and the technical development team, ensuring alignment with business objectives and timelines.

Main Responsibilities
Project Planning & Coordination: Coordinate the app development lifecycle at Bede, from initial planning to launch, ensuring that all project objectives and milestones are clearly defined and met. Create and maintain project timelines, sprint plans, and development roadmaps, ensuring all tasks are tracked, updated, and reported regularly to relevant business heads.
Gather and document requirements from business heads, customer care, finance, compliance, and risk teams to ensure they are communicated effectively to the technical team. Point of Contact for Technical Teams: Act as the primary liaison between business stakeholders and the technical development team, facilitating clear communication and understanding of project requirements. Coordinate meetings and updates with the development team to discuss progress, address issues, and align on upcoming tasks. Ensure the technical team has the necessary resources and information to meet development goals and address any input from cross-functional departments.
Requirements Gathering & Analysis: Work closely with business heads and other stakeholders to collect and document app requirements, including functional requirements, user stories, and acceptance criteria. Ensure that all requirements are clearly communicated to the technical team and integrated into the sprint planning process. Regularly review requirements with stakeholders to ensure they remain aligned with evolving business needs, particularly from customer care, finance, compliance, and risk perspectives. User Journey & Design Coordination: Collaborate with UX/UI designers, product owners, and business heads to refine the app's user journey, ensuring it delivers a seamless and intuitive experience for microfinance customers. Review design prototypes and mockups, coordinating feedback from stakeholders across the organization to ensure alignment with project goals. Facilitate user testing and feedback sessions, involving key teams such as customer care, to identify potential improvements in the user experience. Sprint Management & Progress Reporting: Oversee sprint planning, reviews, and retrospectives, ensuring that the technical team follows agile practices and stays on track. Monitor development progress, track sprint metrics, and ensure that any blockers or issues are promptly addressed. Report regularly to the Business Director and other key stakeholders on project status, including progress updates, risks, and any deviations from the project plan.
Performance Monitoring & Quality Assurance: Ensure that all app features and updates meet quality standards, coordinating user acceptance testing (UAT) and addressing any feedback from the compliance and risk teams. Track and analyze key performance metrics related to app development and user experience, providing insights for continuous improvement. Ensure that the app remains compliant with regulatory requirements, working closely with compliance and risk heads to address any legal or operational concerns. Stakeholder Engagement & Communication: Provide regular updates to the Business Director and key stakeholders on project status, challenges, and next steps. Coordinate feedback from stakeholders, ensuring that it is incorporated into the development process. Facilitate decision-making by presenting options and recommendations based on project progress and business objectives. Risk Management & Issue Resolution: Identify potential risks to the project timeline, scope, or budget, and proactively work with relevant teams to mitigate them. Resolve any project-related issues by coordinating with business heads and relevant departments, escalating when necessary to ensure timely resolution. Agile Methodology Implementation: Champion agile practices within the project, ensuring the development team follows processes like daily stand-ups, sprint planning, and retrospectives. Facilitate agile ceremonies and encourage continuous improvement practices throughout the development process.

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