Hotel Operations Manager

4 days ago


Manama, Manama, Bahrain RESO Full time

Company Overview

Hilton is a leading global hospitality company with a long history of providing exceptional guest experiences.

About the Role

The Guest Service Executive plays a vital role in ensuring that our guests receive an exceptional experience from check-in to check-out.

Main Responsibilities

  • Supervise the Front Office Team to ensure they are equipped to provide exceptional guest service
  • Manage front desk operations, including determining room and rate availability
  • Assist Guest Service Agents, Operators, Reservation Agents, and other departments as needed
  • Resolve customer complaints by conducting thorough investigations and finding effective solutions
  • Prepare and conduct daily pre-shift meetings to communicate effectively with staff
  • Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager

What We're Looking For

We seek a Guest Service Executive who is able to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to resolve conflicts.

Requirements

  • Ability to listen effectively and comprehend instructions
  • Basic mathematical skills and ability to operate a calculator
  • Ability to see and hear to observe and detect signs of emergency situations

About Hilton

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.



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