Luxury Hotel Operations Manager
2 days ago
About Sofitel Bahrain Zallaq Thalassa Sea & Spa
">We are a worldwide leader in hospitality, welcoming individuals from diverse backgrounds and offering opportunities to grow and learn every day. Our mission is to provide exceptional service that brings purpose to our employees' lives.
">Job Description:
">To supervise the Housekeeping operations at Sofitel Bahrain Zallaq Thalassa Sea & Spa, ensuring adherence to hotel standards and procedures. Key responsibilities include preparing designated rooms as per standards and guest requests, developing staff motivation and performance through training and regular feedback, and coordinating with Front Office, Engineering, Food and Beverage, and Guest Relation departments.
">Responsibilities:
">- Supervise Housekeeping operations to ensure seamless execution of hotel standards and procedures.
- Prepare designated rooms according to standards and guest requirements.
- Develop and implement strategies to motivate and enhance staff performance.
- Coordinate closely with Front Office, Engineering, Food and Beverage, and Guest Relation departments to ensure excellent guest experience.
- Lead daily operations of the department to maintain service standards and engage guests with friendly and personalized service.
- Address guest concerns promptly and notify relevant teams for resolution.
- Maintain open communication with employees regarding priorities and expectations.
Requirements:
">- Strong leadership skills with experience in similar roles.
- Proficiency in using Opera or related systems.
- Excellent interpersonal and problem-solving abilities.
- Able to lead by example and demonstrate a positive attitude.
- Highly responsible, reliable, and detail-oriented individual.
- Friendly and helpful demeanor.
- Fluency in English.
About Working with Us:
">Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel featuring 262 luxury rooms and suites, including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 restaurants, and 4 bars. We are committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent.
">About RESO:
">We are an inclusive company dedicated to creating a work environment where everyone feels valued and supported.
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