Expert CRM Implementation Specialist

5 days ago


Manama, Manama, Bahrain RESO Full time

About RESO

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RESO is a leader in providing innovative technology solutions to businesses globally. Our goal is to empower our clients by delivering cutting-edge CRM solutions that propel their growth and productivity.

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Job Summary

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We are seeking a seasoned Senior Microsoft Dynamics 365 CRM Consultant to spearhead the design, implementation, and optimization of CRM solutions that heighten customer engagement and business processes. The ideal candidate will possess profound expertise in Microsoft Dynamics 365 Customer Engagement (CE), robust problem-solving skills, and the ability to collaborate with multi-disciplinary teams.

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Key Responsibilities

  1. ">
  2. Develop and implement Microsoft Dynamics 365 CRM solutions to meet business needs">
  3. Customize and configure Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)">
  4. Create and optimize workflows, plugins, Power Automate flows, and custom applications">
  5. Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications">
  6. Collaborate with stakeholders to gather business requirements and translate them into technical solutions">
  7. Migrate data, upgrade systems, and optimize performance">
  8. Ensure CRM solutions conform to security, data governance, and regulatory standards">
  9. Solve CRM-related technical issues and provide support for end-users">
  10. Stay current on Microsoft Dynamics 365 and Power Platform advancements">
  11. Guide and mentor junior team members">
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Requirements

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Qualifications & Skills

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  2. Bachelor's degree in Computer Science, Information Technology, or related field">
  3. 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)">
  4. Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse">
  5. Expertise in customizing forms, entities, business rules, workflows, and security roles">
  6. Proficiency in C#, JavaScript, .NET, and SQL Server">
  7. Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems">
  8. Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus">
  9. Familiarity with Agile (Scrum, SAFe) methodologies">
  10. Excellent problem-solving and communication skills">
  11. Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred">
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