Manager crm

4 days ago


Manama, Manama, Bahrain Z Global Full time
Open to all Nationalities Key Responsibilities: Oversee and resolve customer complaints with a systematic, data-driven approach. Collaborate with managers to refine the Quality Management System and enhance service delivery. Lead reception and front-of-house teams to align with Customer First Principles. Conduct and analyze follow-up calls for sales, service, and bodyshop interactions. Manage CRM data, GFK updates, and CLP service scores to enhance performance. Develop and present Customer First Principles for new team members. What We're Looking For: Experience: 5+ years in the automotive industry, with a preference for luxury automotive. Education: Bachelor's in Business, Marketing, or equivalent. Skills: Proven CRM strategy development and implementation. Strong analytical abilities and familiarity with CRM platforms (e.g., Salesforce, Hub Spot). Exceptional communication and leadership skills. If you're a driven professional ready to lead with innovation and customer focus, this is your opportunity to shine.
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