Hospitality Leadership Professional
2 days ago
The Guest Relations Manager plays a vital role in ensuring exceptional guest experiences at Domo Ventures W.L.L. This position requires a dedicated and customer-focused individual who can deliver personalized attention and exceed guest expectations.
Responsibilities
- To oversee the development and implementation of initiatives to improve guest satisfaction and loyalty, and to proactively identify and resolve guest concerns.
- To lead and motivate a team of hospitality professionals to deliver exceptional service and promote a positive reputation for the company.
- To analyze guest feedback and identify trends and opportunities for continuous improvement, and to develop strategies to address these areas.
- To manage day-to-day operations and ensure that all aspects of the guest journey meet the highest standards of quality.
Requirements
- Bachelor of Science in Hospitality and Hotel Administration or related field.
- Excellent leadership and management skills with ability to inspire and motivate a team.
- Strong analytical and problem-solving skills with ability to think critically and make informed decisions.
- Commitment to delivering exceptional customer service and achieving high levels of customer satisfaction.
- High level of attention to detail and commitment to quality service with ability to prioritize multiple tasks and deadlines.
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