Strategic B2B Solutions Manager

20 hours ago

Manama, Manama, Bahrain beBeeOperations Full time 90,000 - 120,000
B2B Operations Specialist Role Summary

The B2B Operations Specialist is responsible for supporting the management and administration of B2B operations, B2B solutions service delivery, and managed solutions. This includes maintenance contract agreements, ensuring compliance, and facilitating effective communication between stakeholders.

Main Responsibilities:

  • Assist in preparing, reviewing, and managing B2B contract agreements to ensure all terms and conditions are met.
  • Provide support in day-to-day operations related to maintenance contracts, including scheduling and resource allocation.
  • Liaise with internal teams and external partners to facilitate contract execution and address any issues that arise.
  • Maintain accurate records of contract agreements, modifications, and communications to ensure compliance and accountability.
  • Generate reports on contract performance, operational metrics, and maintenance activities for management review.
  • Supervise daily operations to guarantee efficiency and effectiveness in service delivery and managed solutions.
  • Assist in troubleshooting and resolving operational issues related to contract performance.
  • Support monitoring key performance indicators (KPIs) to track service delivery, AMC, and ensuring compliance with terms and operational efficiency.
  • Contribute to process improvement initiatives to enhance efficiency in B2B operations.
  • Execute risk assessments, implement value management strategies, and establish cost control measures to ensure optimal resource allocation across projects.
  • Conduct in-depth cost analysis for all B2B units, including after-sales support, to pinpoint opportunities for enhanced efficiency and performance improvement.
  • Assist in procurement operations and execute procurement processes to meet the B2B unit procurement needs.
  • Oversee the onboarding process of suppliers onto the organization's platform.
  • Track supplier performance against predefined KPIs, such as quality, timelines, and cost efficiency.
  • Develop customized proposals based on client needs.
  • Manage technical feasibility with respect to customer requirements, cost efficiency, and corporate standards.
  • Stay updated on industry trends, emerging technologies, and competitor offerings.
  • Participate in internal meetings to share market insights and gather feedback for continuous improvement.
  • Engage with clients through on-site visits to present tailored solutions, gather feedback, and ensure successful implementation.
  • Oversee the implementation and delivery of B2B ICT products and services.
  • Ensure the quality of service and delivery across all ICT partnerships.
  • Facilitate and coordinate projects related to partnership initiatives and ICT solution delivery.
Required Skills and Qualifications:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in MS Office Suite and contract management software.
  • Attention to detail and a proactive approach to problem-solving.
  • Bachelor's degree in communication, computer engineering, computer science, or any relevant field.
  • 3-5 years' experience in the field of telecom products specifically in B2B with a technical background.

About Application Process:

To apply for this role, please submit your resume/CV, passport-size photograph, and highest education qualification. We welcome applications from enthusiastic candidates who meet the specified criteria.

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