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Reservations Service Delivery Expert
2 weeks ago
Rotana Hotels is committed to delivering exceptional guest experiences and driving revenue growth through innovative reservation management strategies.
The ideal candidate will be responsible for promoting a professional image to clients and ensuring seamless service delivery as an Assistant Reservations Manager. Key responsibilities include:
- Maintaining accurate records of administration procedures.
- Collaborating with group leaders to coordinate reservations and finalize requirements.
- Providing expert knowledge on current rates and promotions to enhance sales opportunities.
- Ensuring adherence to the hotel's credit policy during group bookings.
- Participating in sales activities within the hotel to drive revenue growth.
- Anticipating client needs and ensuring clear communication on credit and billing instructions.
- Confirming all reservations and requests promptly.