Head of New Core Centre of Excellence

4 days ago

Manama, Manama, Bahrain Arab Banking Corporation Full time
Job Description

The Arab Banking Corporation is seeking a seasoned professional to lead the management of its Temenos core banking platform. As the Senior Lead, you will be responsible for overseeing the strategic planning, execution, governance, and technical aspects of the platform, ensuring seamless integration with various systems, platforms, and environments.

Responsibilities
  1. Develop and implement a comprehensive strategic plan for the Temenos ecosystem, aligning with the bank's overall technology and business strategy.
  2. Collaborate with IT leaders and stakeholders to ensure the Temenos platform meets evolving business requirements and integrates smoothly with the dynamic IT ecosystem.
  3. Establish a framework to maintain the Temenos platform and its ecosystem, adhering to best practices in system usage, configuration, and customization.
  4. Ensure the Temenos platform complies with all applicable IT architecture standards and security regulations.
  5. Oversee the architecture, development, and integration of the Temenos platform, including management of configuration and customization activities.
  6. Guide and support teams in troubleshooting, system enhancements, and resolving complex incidents.
  7. Guarantee accurate integration of the Temenos Data Hub across various systems, platforms, and environments.
  8. Optimize vendor hours for significant platform changes, with the CoE team handling minor to moderate configuration changes.
  9. Act as the primary point of contact for the third-party vendor managing the Temenos platform, ensuring effective collaboration.
  10. Monitor SLAs and KPIs to ensure the vendor meets performance and service standards.
  11. Manage vendor hours, ensuring changes and customizations are efficiently handled within the contracted hours.
  12. Coordinate the Vendor's Steering Committee, reviewing SLAs, incidents, pending changes, and costs on a regular basis.
Requirements
  • Proven track record of leading large-scale system implementations, upgrades, and migrations in the banking industry.
  • Extensive experience in managing Temenos core banking platforms, with a strong understanding of T24, Infinity, and TDH.
  • Strong expertise in banking operations, including wholesale, retail, treasury, digital, and how technology supports these functions.
  • Solid understanding of cloud infrastructure management, including working with third-party vendors for cloud-hosted solutions and overseeing outsourced environments.
  • Proficiency in vendor management, including monitoring SLAs, managing contractual obligations, controlling vendor hours for change management, and leading vendor steering committees.
  • Strong background in application support services, with a focus on ensuring service continuity, minimizing downtime, and resolving complex technical issues.
  • Experience with IT Service Management (ITSM) frameworks and tools, such as ITIL, for incident, problem, and change management in an enterprise environment.
  • Familiarity with DevOps and DevSecOps practices, including code management, system monitoring, and the deployment of customizations with core banking and related applications.
  • Knowledge of banking regulations and compliance requirements, particularly as they relate to technology, security, and data management.
  • Experience with data integration and ensuring seamless interaction between core banking platforms and other banking systems (payments, channels, CRM, etc.).
  • Strong leadership skills with experience in managing cross-functional teams.
  • Ability to plan/execute strategic system upgrades and implementations, coordinating with project teams and others to minimize disruption.
  • Proven capability in disaster recovery planning and management, ensuring systems and data remain secure and available in the event of disruption.
  • A broad understanding of emerging technologies in the banking sector, with the ability to assess their impact on core banking and application support services.
  • Knowledge of data privacy regulations and compliance requirements.
  • Experience in enforcing security policies and regulatory requirements.
  • Bachelor's degree or advanced degree in Information Technology or related field.
  • Professional Temenos certifications will be highly desirable.
  • Project management or service management certifications will be desirable.
  • 14+ years of technology or digital experience.
  • At least 10+ years in Temenos roles.
  • At least 5 years in a managerial and leadership role.
  • Proven leadership skills.
  • Strong attention to detail.
  • Results-oriented and proactive mindset.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and under pressure.

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