IT Support Technician

2 weeks ago


Manama, Manama, Bahrain Nexcel Computer Solutions Full time

Nexcel Computer Solutions is dedicated to providing high-quality IT services to our clients. As an IT Support Technician, you'll play a critical role in ensuring our customers receive rapid and effective resolutions to their technical issues.

Your primary responsibility will be to receive and process help desk tickets, either through phone calls or email submissions. You'll troubleshoot user community issues related to MIS systems and basic technical problems, escalating complex cases to the relevant authorities as needed.

Key Performance Indicators:
  • Resolve help desk requests within agreed-upon timeframes
  • Meet or exceed quality targets for technical support services
  • Provide proactive support to prevent future issues
  • Contribute to continuous improvement initiatives

We're seeking an experienced professional with a strong background in IT support, preferably holding a National Diploma in Computer Science or Computer Engineering. Certification in A+, N+, MCDST, and MOUS is highly valued.


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