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Airport Grounds Services Operations Manager
2 weeks ago
Job Description
The Airport Grounds Services Operations Manager is responsible for ensuring the safe and effective operation of soft services at Gulf Air Group's facilities. This includes organizing, planning, coordinating, scheduling, executing, and leading operations at airside, landside, ancillary buildings, and external associated facilities.
Main Responsibilities
- To plan and schedule Preventative Maintenance (PPM) Soft Services activities in Airside, Landside, and Ancillary Buildings within BIA to maintain the serviced facility to the highest possible standard of cleanliness, hygiene, and FOD safety.
- To lead the Soft Services operations in the Airside/Landside and Ancillary Buildings, ensuring timely and efficient execution of PPM, CM, and routine activities of the section operation plan.
- To manage operational activities (routine, periodic, and corrective maintenance), ensuring individual and team working within the section execute their functional responsibility professionally and meet job objectives and accountabilities.
- To ensure compliance with company and statutory regulations relating to safe systems of work, health & safety of personnel and workplace, hygiene & cleanliness, fire safety, FOD control, aerodrome safety, industrial waste disposal regulations, and COSHH regulations.
- To maintain stocks and contractor minimum inventory, ensuring contractor critical materials are sufficiently stocked at site to overcome supply side interruptions.
- To report to management on issues of escalation and operations updates, providing daily and relevant feedback and operational report to Senior Manager Soft Services.
- To conduct proactive inspections of facilities served, checking the level of services provided by service contractors in line with the deployment schedule, frequency, and specifications and as to their outcome standards.
- To assess, review, and adjust operational performance to meet targets, ensuring self-assessment of sectional performance, analyzing quality standard gaps, improvement potential, reviewing feedback, taking management direction, suitability of input methods and resources, and making necessary arrangements to maximize productivity resulting in overall operational excellence.
- To respond timely and proactively to rectify and resolve operational issues, ensuring day-to-day operational issues, complaints, service requests, incidents, and work orders are effectively handled and resolved before they reach an escalation or become a department or managerial issue.
Qualifications and Experience
- Bachelor's degree in engineering, Hospitality, Business Administration, or equivalent.
- Awareness of ISO 9001; 14001, and 45001 (QMS/EMS and SMS) requirements.
- Working knowledge with Maximo, CAFM systems.
- Knowledgeable in aviation security and airside safety protocols.
- Awareness of FOD safety and aerodrome safety measures.
- 10 years full-time work experience of which a minimum of 3 years in Facility management (industrial focus) general services or industrial cleaning operations or a large soft services contract management.
- 2 years of experience leading a custodian/janitorial services team with a minimum of 200 staff under supervised functional control.
- Flat minimum 5 years' experience in leading the soft services or janitorial team for a reputed international airport.
