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Airport Operations Supervisor

3 weeks ago


Manama, Manama, Bahrain beBee Careers Full time

About the Role: We are pleased to announce an exciting opportunity to join our team as an Airport Services Duty Supervisor. In this role, you will supervise your team to deliver exceptional customer service to our customers, ensuring they receive a 5-star experience. You will also be required to support the Airport Services Manager when needed, as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges.

Main Responsibilities:

  • Act as station coordinator in liaison with the ground handling agent and ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
  • Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections, and other passenger-related disruptions.
  • Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
  • Generate various reports and keep the workplace neat and tidy, offering support to the Airport Services Manager.
  • Be the primary contact for all agents who may need assistance with questions, problems, or discrepancies.
  • E nsure compliance with all relevant safety, security, quality, and environmental management policies, procedures, and controls across the operations.

Your Skills and Qualifications:

  • A relevant College or University qualification.
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
  • Excellent communication skills with fluency in the English language.
  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.
  • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
  • High level of computer literacy.
  • Excellent customer focus and service delivery.

About Us: Our story started with four aircraft. Today, we operate across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.