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Front Desk Supervisor

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

We are seeking a highly skilled and experienced Front Desk Supervisor to join our dynamic team. The successful candidate will be responsible for ensuring the smooth operation of our hotel's front desk, including managing customer interactions, handling reservations, and coordinating with other departments.

Key Responsibilities:
  • Maintain high standards in all aspects of the hotel
  • Take charge of the front desk when the manager is absent
  • Lead by example and set a positive tone for the team
  • Ensure staff understand and follow hotel standards
  • Contribute to designing new hotel policies
  • Report guest complaints to the manager
  • Maintain inventory rotation and perform daily maintenance checks
Daily Tasks:
  • Log important events and administration tasks
  • Declare tips from your section to the manager
  • Encourage sales through excellent service
  • Assign stations to staff members
  • Maintain high levels of service
  • Attend daily briefings during working hours
  • Create six-month training plans
  • Participate in scheduled training and meetings
  • Conduct on-the-job and off-the-job training as needed
  • Motivate staff and handle additional duties
  • Collaborate with the Outlet Chef to prepare food items
  • Prepare recipes for canapés and snacks
  • Ensure punctuality and proper attire among staff
  • Provide courteous and professional service at all times
Core Service Skills:
  • True Attitude: caring, building connections, making a positive difference
  • True Confidence: having the knowledge and skills to perform your role
  • True Listening: focusing on guests' words and body language
  • True Responsiveness: providing timely and caring service
Requirements:
  • Presentation and communication skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of safety regulations and protocols
  • Familiarity with fire, and evacuation plans
  • Able to store and maintain equipment cleanliness
  • Perform requisitions accurately and timely
  • Maintain stock levels and report missing items
What We Offer:

We provide a competitive salary and benefits package, inclusive teams that celebrate diversity, and opportunities for career growth and development. If you're passionate about hospitality and want to be part of a dynamic team, we encourage you to apply today.