Technical Support Specialist

3 days ago


Manama, Manama, Bahrain Trace Systems Inc. Full time

At Trace Systems Inc., we are seeking a highly skilled Technical Support Specialist to join our team. This role will play a crucial part in providing exceptional customer support and ensuring the smooth operation of our network infrastructure.

About the Role

The successful candidate will be responsible for troubleshooting technical issues related to computers and other network devices, as well as providing expert guidance on IP configuration and domain management. Strong communication skills and the ability to work effectively in a fast-paced environment are essential for this position.

Key Responsibilities
  1. Provide first-line technical support for customers via phone and computer trouble ticketing system.
  2. Perform laptop imaging and basic IP troubleshooting to resolve technical issues efficiently.
  3. Build user accounts on the domain and manage access permissions to ensure seamless network operations.
  4. Troubleshoot user email issues and printer problems to minimize downtime and maximize productivity.
  5. Document technical calls and network actions for reporting purposes, providing valuable insights into system performance and areas for improvement.
Requirements

To be considered for this exciting opportunity, candidates must possess:

  • An Active US Government-issued Secret clearance (Interim Secret Clearance is acceptable to start).
  • A minimum of seven years of experience with IT systems, with at least four years in IT customer support and two years in a military environment.
  • The required certifications: A+, Network+, Security+CE, and CCNA.
  • An Associates degree in Networking or eleven years of recent specialized experience.

This is an excellent opportunity for individuals who are passionate about delivering top-notch technical support and contributing to the success of our organization.



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