Customer Service Specialist
3 days ago
The Customer Service Specialist - Sales and Support role at RESO is an entry-level position responsible for delivering exceptional customer service through inbound telephone and mail communications. The primary objective of this position is to provide timely resolution to client inquiries while identifying opportunities to enhance the customer experience.
Key Responsibilities:- Assess client financial needs to identify potential sales opportunities and offer relevant Citi products and solutions.
- Interact with clients through inbound calls, providing personalized support and assistance as needed.
- Align client needs with product and service solutions within a complex sales-based environment.
- Communicate the value and benefits associated with Citi products and services to clients.
To achieve success in this role, you will be expected to consistently demonstrate clear and concise written and verbal communication skills, as well as a customer-centric approach to service delivery. You will also be required to possess problem-solving and decision-making skills, as well as the ability to adapt to change and work in a fast-paced environment.
Qualifications:- 1-3 years of relevant experience in sales and customer service, preferably in the financial services sector.
- Demonstrated sales skills and ability to meet monthly sales targets.
- Strong problem-solving and decision-making skills.
- Aptitude for working in a team environment and collaborating with colleagues to achieve shared goals.
Candidates should possess a Bachelor's Degree and be open to working varied shifts. RESO is committed to creating a diverse and inclusive workplace culture and welcomes applications from qualified individuals who share our values.
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