Technical Support Professional

3 days ago


Manama, Manama, Bahrain Huawei Full time
Company Overview:
Huawei is a leading provider of telecom solutions, owned entirely by its employees. We strive to deliver innovative customer-centric products and services that meet the needs of our customers. Through our comprehensive strengths in wireline, wireless, and IP technologies, we have established end-to-end advantages in telecom network infrastructure, application & software, devices, and professional services.

Job Description:
We are seeking a skilled Application Support Expert to join our team. As an Application Support Expert, you will be responsible for ensuring all operational requests and new requests from customers are delivered within SLA and KPI. You will act as a single point of contact for all incidents, problems, RCA assigned to you. Additionally, you will ensure process compliance in terms of Incident Management, Problem Management, Knowledge Management, Vendor Management, CR and Change Management, etc.

Responsibilities:
* Manage shift staffing schedules to maintain adequate staffing and skill levels throughout operational hours.
* Manage Application Support desk team activities, including acting as an escalation point where difficult or controversial calls are received.
* Responsible for major incidents, including production of statistics and management reports.
* Represent the Application Support at meetings, and arrange staff training and awareness sessions.
* Perform briefings to Application Support staff on changes or deployments that may affect volumes at the Service Desk.

Requirements:
* Graduation or above in Computer Science.
* 4+ Years in Application Support and Development.
* Strong knowledge and experience in Tomcat, Web Skills, Application Servers, Unix, Shell Scripting, Internet and Intranet portals, MYSQL and Oracle.
* Good understanding of day-to-day operations and troubleshooting of ERP, integrations, and interfaces.
* Fluent English language skills; Arabic is a plus.
* Good communication skills and ability to handle customers.

About Huawei:
Our vision is to enrich people's lives through communication. By leveraging our experience and expertise in the telecom sector, we help bridge the digital divide and give people the opportunity to join the information age, regardless of their geographic origin.

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