Insurance Customer Experience Specialist
3 days ago
GIG Gulf is a regional composite insurer with a presence in 13 markets across the Middle East and North Africa. As part of the Gulf Insurance Group (GIG), we offer a wide range of insurance products and services catering to various needs for corporates, SMEs, and individual customers.
Job Description
We are seeking a skilled Sales Advisor to provide high-level customer service, guiding clients on Personal Lines Insurance products within company guidelines. Key responsibilities include:
- Answering calls in a consistent and professional manner
- Providing accurate information on company products
- Maintaining productivity standards and implementing feedback for improvement
- Applying quality standards to ensure correct information is obtained from customers
- Promoting company products at all times
- Identifying and referring risks outside personal authority limits to relevant managers
- Maintaining relationships with key partners
- Achieving campaign results set by managers
- Meeting audit standards based on management guidelines
Operational & Technical Responsibilities:
Underwriting for all personal lines products within delegated authority limits and in accordance with approved underwriting manuals and management instructions. Achieving sales results and KPIs for inbound and outbound calls set by managers.
Required Skills and Qualifications:
Prior telephone sales experience as a top performer for at least 1 year. Secondary education preferred. Desirable: Experience in the insurance industry (personal lines insurance).
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