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Salesforce Business Analysis Expert for Telecom Projects

2 weeks ago

Manama, Manama, Bahrain beBeeTelecom Full time
Job Title: Business Analysis Expert

We are seeking an experienced Salesforce Business Analyst to support a client in Bahrain.

Key Responsibilities:
  1. Business Analysis: Provide expertise in B2B Sales implementations and Order Automation within telecom projects, specifically in Siebel systems.
  2. Technical Skills: Automate order-to-cash processes in telecom using Salesforce, including sales and order processes via Salesforce Flow or Process Builder.
  3. Industry Knowledge: Leverage strong telecom domain experience, particularly related to B2B sales and order automation challenges.
  4. Salesforce Product Expertise: Develop a deep understanding of Salesforce Communications Cloud and familiarity with other Salesforce products.
  5. Business Process & Automation: Analyze, document, and optimize business processes, with experience in process re-engineering and automation of sales and order processes, including quote generation, order management, contract lifecycle, and invoicing.
  6. Requirements Gathering: Skillfully elicit, document, and analyze business requirements, translating them into technical specifications, user stories, and use cases.
  7. Solution Mapping & Stakeholder Management: Collaborate with system integrators to ensure solutions meet RFP requirements, utilizing excellent communication skills to manage stakeholders and expectations.
  8. Problem Solving & Analytical Skills: Employ strong analytical and critical thinking abilities to identify issues, analyze processes, and propose innovative solutions.
Required Skills and Qualifications:
  • Minimum 5 years of recent Business Analyst experience with Salesforce, specifically in Communications Cloud within the telecom industry.
  • Proven experience in automating order-to-cash processes in telecom using Salesforce, including automation of sales and order processes via Salesforce Flow or Process Builder.
  • Strong telecom domain experience, especially related to B2B sales and order automation challenges.
  • Deep understanding of Salesforce Communications Cloud and familiarity with other Salesforce products.
  • Ability to analyze, document, and optimize business processes, with experience in process re-engineering and automation of sales and order processes, including quote generation, order management, contract lifecycle, and invoicing.
  • Skilled in eliciting, documenting, and analyzing business requirements, translating them into technical specifications, user stories, and use cases.
  • Capable of working with system integrators to ensure solutions meet RFP requirements, with excellent communication skills to manage stakeholders and expectations.
  • Strong analytical and critical thinking abilities to identify issues, analyze processes, and propose innovative solutions.
Benefits:

Working closely with clients and integrating Salesforce technology will drive your professional growth and provide opportunities for career advancement.

Others:

Our company offers flexible work arrangements and provides the necessary tools and training for employees to excel in their roles.