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Guest Services Liaison

2 weeks ago

Manama, Manama, Bahrain RESO Full time
Role Overview

This is an exciting opportunity to join RESO's Housekeeping Department as a key point of contact between colleagues and guests.

Main Job Tasks
  1. Document Management: Manage and store documents, such as room discrepancies and lost and found items.
  2. Communication Skills: Utilize effective communication skills to handle incoming calls, respond to emails, and interact with colleagues and guests.
  3. Team Support: Collaborate with other departments, such as front office and accounts, to ensure seamless operations.
  4. Record Keeping: Maintain accurate records of guest information, room assignments, and other relevant data.
  5. Service Delivery: Deliver high-quality services to guests, including arranging babysitting services and responding to guest inquiries.
Desirable Qualifications
  • Degree in Hospitality or related field.
  • Experience working in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Strong interpersonal and teamwork skills.
  • Proficiency in Opera or similar systems.