Cloud Support Specialist for Enterprise Solutions

6 days ago


Manama, Manama, Bahrain RESO Full time

At RESO, we are at the forefront of the global move to open source software and operating systems. As a pioneering tech firm, we change the world of software through our leading provider platform, Ubuntu. We recruit on a global basis, setting a high standard for people joining our company.

About the Role

We are hiring a Cloud Support Engineer to deliver an exceptional technical support experience on the full cloud technical stack at Canonical. This role combines your Linux support and software engineering skills, passion for technology, and general knowledge of the full stack from hardware to application, networking, Linux, and open source. Our team provides technical support and engineering solutions to help customers with everything open source from Ubuntu Server and Desktop to OpenStack and Kubernetes.

The Technical Requirements
  • Apply your knowledge of Linux virtualisation using Libvirt/KVM, containers, and Kubernetes along with your knowledge of TCP/IP networking to support customised solutions for our customers.
  • Demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL, and Apache.
  • Provide advice on deployed architecture, implement solutions for complex problems, and guide customers to successful data-center infrastructure operations.
About You

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science or a related technical field.
  • Open source development or scripting experience.
  • Professional experience with OpenStack is a strong plus.
  • Professional experience with Kubernetes and/or Ceph.
  • Fluent English language skills.
  • Excellent communication skills and extensive experience in customer-facing positions.
  • High motivation, ability to multi-task, and follow-up reliably on commitments.
  • Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju, and Ubuntu.
Benefits and Perks

We offer a distributed work environment with twice-yearly team sprints in person. Our benefits include:

  • A personal learning and development budget of USD 2,000 per year.
  • An annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • An Employee Assistance Programme.
  • The opportunity to travel to new locations to meet colleagues.
  • Priority Pass and travel upgrades for long-haul company events.


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