
Cloud Support Associate Engineer: Technical Excellence
21 hours ago
About Us
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
We are pioneers in global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office-based roles. Our teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing. We are hiring a Cloud Support Associate Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
Key Responsibilities
- Provide an expert level of technical support and satisfaction to our peer groups and customers.
- Triage complex cloud environment issues, Linux kernel crashes, and OS configuration issues.
- Own and manage your cases from problem qualification to full resolution.
- Contribute new knowledge base articles and maintain existing articles.
- Draft and distribute technical notices for internal and external communication.
- Prioritize your work to accomplish the most important and urgent tasks first.
- Keep on learning as our products and services grow and evolve.
Requirements
- Bachelor's degree in a technical field from an accredited college or university.
- Experience with Linux troubleshooting, server administration, and cloud computing concepts.
- Knowledge or basic hands-on experience on 2 or more of virtualization/cloud containers/storage technologies/networking.
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go).
- Strong written and verbal English communication skills.
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job.
- Background check required.
What We Offer
- Distributed work environment with twice-yearly team sprints in person.
- Personal learning and development budget of USD 2000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues.
- Priority Pass, and travel upgrades for long-haul company events.
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