Cloud Support Associate Engineer: Technical Excellence

21 hours ago


Manama, Manama, Bahrain Canonical Full time

About Us

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.

We are pioneers in global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office-based roles. Our teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing. We are hiring a Cloud Support Associate Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.

Key Responsibilities

  • Provide an expert level of technical support and satisfaction to our peer groups and customers.
  • Triage complex cloud environment issues, Linux kernel crashes, and OS configuration issues.
  • Own and manage your cases from problem qualification to full resolution.
  • Contribute new knowledge base articles and maintain existing articles.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritize your work to accomplish the most important and urgent tasks first.
  • Keep on learning as our products and services grow and evolve.

Requirements

  • Bachelor's degree in a technical field from an accredited college or university.
  • Experience with Linux troubleshooting, server administration, and cloud computing concepts.
  • Knowledge or basic hands-on experience on 2 or more of virtualization/cloud containers/storage technologies/networking.
  • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go).
  • Strong written and verbal English communication skills.
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job.
  • Background check required.

What We Offer

  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues.
  • Priority Pass, and travel upgrades for long-haul company events.


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