Cabin Experience Strategist

5 days ago


Manama, Manama, Bahrain Gulf Air Group Full time
Job Description:
Cabin Experience Strategist

Gulf Air is seeking a seasoned professional to lead our Cabin Experience team. As a key member of our Customer Experience division, you will be responsible for defining and implementing cabin products that meet the highest standards of quality, comfort, and innovation.

Main Responsibilities:

- Develop and oversee IFE/Communications plans and budgets.
- Ensure high-quality content and compatible hardware for all cabins.
- Implement cutting-edge IFE features for premium cabins.
- Deliver exceptional service by training staff, resolving passenger issues, and providing customer support.
- Optimize operations by monitoring performance, finding cost savings, and staying ahead of industry trends.

Cabin Quality Assurance:

- Lead the Cabin Quality Assurance team in ensuring cabin standards are met, including cleanliness, safety, and adherence to company guidelines.
- Evaluate crew performance and provide feedback to ensure exceptional service.
- Monitor in-flight services to verify food, beverages, and amenities meet passenger expectations.
- Identify potential problems with cabin equipment or procedures and report them to management.

Lounge Operations:

- Manage lounge teams to deliver exceptional service to premium customers.
- Organize premium experiences for VIPs on special charters.
- Manage customer requests, complaints, and feedback.
- Develop and implement strategies to enhance lounge operations and passenger experience.

Requirements:

- Minimum 10 years of airline industry experience, with exposure to technical, commercial, and service divisions.
- Minimum 2 years of experience in Inflight Cabin Definition & IFE Communications.
- University degree.

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