Technical Systems Specialist

1 day ago

Manama, Manama, Bahrain beBeeSupport Full time 2,800 - 3,700
Job Title: Technical Systems Specialist
Job Description:

We are seeking a skilled and experienced Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for providing technical support to end-users within the organization.

Your primary role will be to resolve IT-related issues and inquiries promptly to minimize downtime and disruptions. You will also ensure smooth operation of computer systems, software applications, and network infrastructure.

Maintaining a high level of customer satisfaction by delivering excellent service and support is crucial to this role. You will respond to support requests via various channels and provide timely resolutions.

You will diagnose and troubleshoot hardware, software, and network issues on end-user devices, including computers, laptops, printers, and mobile devices. Additionally, you will install, configure, and maintain software applications, operating systems, and drivers.

This role also involves assisting users with password resets, account setups, and access permissions. You will conduct system and software upgrades, patches, and migrations as needed.

Collaborating with internal IT teams to resolve complex technical issues is an essential part of this job. You will also monitor and maintain inventory of IT assets and equipment.

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